Joiken Mini Hot Towel Steamer – Portable Steamer for Salons & Barbers

The shipping price for our products is determined by the size and weight of the product.

• Our small items, such as accessories and tapware are charged at $25.
• Our medium sized products, such as salon chairs and trolleys are charged at $55.
• Our bulky and heavy products, such as shampoo units, barber chairs, reception desks and beauty beds are charged at a rate dependant on shipping postcode. This cost will be calculated after checkout and a payment link will be sent. If you would like the shipping cost before checkout, we can provide a super quick quote - please call 1800 930 301 or email info@thesalonspot.com.au or simply hit the "Get Quote" button

Delivery Timeframes: 

Standard courier freight between 1-7 business days

Standard Auspost shipping 1-8 business days

Order Confirmation:
As soon as you place your order you will receive an order confirmation
e-mail.  This means that we have received your order in our system and
pre-authorised your credit card for the purchase.  
As soon as we receive your order we automatically check to confirm that
your order is in stock and available for immediate shipment.  If your item
is on back-order or unavailable we will void the pre-authorisation and
reach out to you via e-mail to see if alternate arrangements can be
made.  
If your item(s) are available for immediate shipment (within 5 business
days) we will process the charges and get to work preparing your
order for shipment.

Order Shipment:
If your order is in stock and we process the charges to your credit card it
will ship within three business days from the date of your order.  
We will send you shipping confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.  
If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at info@thesalonspot.com.au

International Orders:
Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly. 

Our products have generally not been certified for use with other
countries electrical safety standards but all of our products are certified
to Australian standards.
We will happily ship our fantastic products to international customers.
Due to the extremely wide variety of product dimensions we will provide
an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and
payment though our ultra secure online payment gateway.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging. 
If your item(s) do arrived damaged please send photos to info@thesalonspot.com.au, then visit our Returns page and lodge your return claim online.

We get it. You've got a lot of choice when it comes to online retailers.
Here's why we think you should shop with us at The Salon Spot.

• Competitive prices and shipping rates. Free shipping quotes
• 14 Day Easy Returns
• Great Service. We pride ourselves on the best service, anywhere. Reach out to us and we are more than happy to answer any questions or concerns.
• Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.
• Australian owned and operated business

FREQUENTLY ASKED QUESTIONS (FAQs) 

1. Where is The Salon Spot located?

The Salon Spot operates from Queensland (QLD), Australia, where our orders are processed and dispatched. We proudly serve salon owners, barbers, and beauty professionals Australia-wide.

2. Can I view the products in person before purchasing?

Our range is available to purchase online, with detailed product descriptions, specifications, and images provided to help you choose with confidence. If you need assistance confirming measurements, features, or suitability for your space, our team is more than happy to help before you place your order.

3. How much does freight cost?

Shipping costs depend on:

• The size and weight of the item
• Your delivery postcode
• Whether the item is considered standard or bulky freight

As a general guide:

• Our small items, such as accessories and tapware are charged at $25.
• Our small-med sized products such as lights, towel warmers etc are charged at $40
• Our medium sized products, such as salon chairs and trolleys are charged at $80.
• Large or heavy items (such as barber chairs, shampoo units, or beauty beds) incur higher freight charges due to specialised transport and handling Shipping costs are calculated at checkout. If you’d like a freight estimate before ordering, simply contact us at info@thesalonspot.com.au with the product name and delivery postcode so we can send a freight quote before a purchase is made.

Keep an eye out for our free shipping calculator coming soon! 

4. How long does delivery take?

We understand how important delivery timing is, particularly when setting up or upgrading a salon. Estimated Timeframes Delivery times may vary depending on the item and destination, but typically:

• Most orders: dispatched within a few business days
• Standard delivery: approximately 5–14 business days
• Bulky items or regional areas: may take slightly longer Once your order is on its way, tracking details will be provided where available.

5. Do your products come with a warranty?

Yes! All our products include warranty coverage for peace of mind.

Warranty Overview

• Warranty terms vary by product
• Coverage applies to manufacturing faults under normal professional use
• Warranty does not cover general wear and tear, accidental damage, or misuse If you ever experience an issue, our team will guide you through the warranty process step by step.

6. What should I do if my order arrives damaged or faulty?

We understand how frustrating this can be and we are here to help.

What To Do Please contact us as soon as possible with:

• Your order number
• Clear photos of the issue
• A brief description of the problem

Once received, we’ll review the issue promptly and advise you of the next steps to resolve it as quickly as possible.

7. Are your products suitable for professional salon use?

Absolutely. Our range is carefully selected for professional, commercial use and is suitable for:

• Hair salons
• Barbershops
• Beauty and skin clinics

We stock salon chairs, barber chairs, shampoo units, beauty beds, stools, mirrors, hair trolleys, beauty trolleys and other essential tools designed for durability, comfort, and everyday salon environments.

8. Can you help me choose the right product?

Yes — we’re happy to assist. How We Can Help If you’re unsure which product best suits your space or services, feel free to contact us with:

• The type of business you operate
• The product you’re considering
• Any size, layout, or usage requirements

We’ll help guide you so you can purchase with confidence.

9. Can I change or cancel my order after placing it?

Once an order has been processed, changes or cancellations may be limited. If you need to make a change, please contact us as soon as possible. We’ll always do our best to assist and advise you of the available options.

10. How can I contact The Salon Spot?

Our team is always happy to help.

• You Can Contact Us Via Email: info@thesalonspot.com.au or office@thesalonspot.com.au
• Phone: 1800 930 301
• Facebook: The Salon Spot 
• The Salon Spot Instagram: @thesalonspot.au

We aim to respond promptly and provide clear, professional assistance every step of the way. Thank you for choosing The Salon Spot. We’re proud to support salon professionals with quality products, reliable delivery, and dedicated customer care across Australia. If there’s anything else you need, please don’t hesitate to reach out.