FREQUENTLY ASKED QUESTIONS (FAQs)
1. Where is The Salon Spot located?
The Salon Spot operates from Queensland (QLD), Australia, where our orders are processed and dispatched. We proudly serve salon owners, barbers, and beauty professionals Australia-wide.
2. Can I view the products in person before purchasing?
Our range is available to purchase online, with detailed product descriptions, specifications, and images provided to help you choose with confidence. If you need assistance confirming measurements, features, or suitability for your space, our team is more than happy to help before you place your order.
3. How much does freight cost?
Shipping costs depend on:
- The size and weight of the item
- Your delivery postcode
- Whether the item is considered standard or bulky freight
As a general guide:
- Our small items, such as accessories and tapware are charged at $25.
- Our small-med sized products such as lights, towel warmers etc are charged at $40
- Our medium sized products, such as salon chairs and trolleys are charged at $80.
- Large or heavy items (such as barber chairs, shampoo units, or beauty beds) incur higher freight charges due to specialised transport and handling Shipping costs are calculated at checkout. If you’d like a freight estimate before ordering, simply contact us at info@thesalonspot.com.au with the product name and delivery postcode so we can send a freight quote before a purchase is made.
Keep an eye out for our free shipping calculator coming soon!
4. How long does delivery take?
We understand how important delivery timing is, particularly when setting up or upgrading a salon. Estimated Timeframes Delivery times may vary depending on the item and destination, but typically:
- Most orders: dispatched within a few business days
- Standard delivery: approximately 5–14 business days
- Bulky items or regional areas: may take slightly longer Once your order is on its way, tracking details will be provided where available.
5. Do your products come with a warranty?
Yes! All our products include warranty coverage for peace of mind.
Warranty Overview
- Warranty terms vary by product
- Coverage applies to manufacturing faults under normal professional use
- Warranty does not cover general wear and tear, accidental damage, or misuse If you ever experience an issue, our team will guide you through the warranty process step by step.
6. What should I do if my order arrives damaged or faulty?
We understand how frustrating this can be and we are here to help.
What To Do Please contact us as soon as possible with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Once received, we’ll review the issue promptly and advise you of the next steps to resolve it as quickly as possible.
7. Are your products suitable for professional salon use?
Absolutely. Our range is carefully selected for professional, commercial use and is suitable for:
- Hair salons
- Barbershops
- Beauty and skin clinics
We stock salon chairs, barber chairs, shampoo units, beauty beds, stools, mirrors, hair trolleys, beauty trolleys and other essential tools designed for durability, comfort, and everyday salon environments.
8. Can you help me choose the right product?
Yes — we’re happy to assist. How We Can Help If you’re unsure which product best suits your space or services, feel free to contact us with:
- The type of business you operate
- The product you’re considering
- Any size, layout, or usage requirements
We’ll help guide you so you can purchase with confidence.
9. Can I change or cancel my order after placing it?
Once an order has been processed, changes or cancellations may be limited. If you need to make a change, please contact us as soon as possible. We’ll always do our best to assist and advise you of the available options.
10. How can I contact The Salon Spot?
Our team is always happy to help.
- You Can Contact Us Via Email: info@thesalonspot.com.au or office@thesalonspot.com.au
- Phone: 1800 930 301
- Facebook: The Salon Spot
- The Salon Spot Instagram: @thesalonspot.au
We aim to respond promptly and provide clear, professional assistance every step of the way. Thank you for choosing The Salon Spot. We’re proud to support salon professionals with quality products, reliable delivery, and dedicated customer care across Australia. If there’s anything else you need, please don’t hesitate to reach out.
